LAST UPDATED Jan 20th, 2025

At Members Digital, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, software, and services. By accessing or using our platform, you consent to the practices described in this policy.

1. Information We Collect

We collect both personal and non-personal information to provide, improve, and protect our services. This includes:

a. Information You Provide Directly

Account Registration: Your name, email address, phone number, company name, billing details, and any additional data you provide when creating an account or purchasing services. Communications: Information you provide when contacting support, responding to surveys, or submitting feedback. Uploads: Files, media, or content submitted through our platform (e.g., form attachments or chat messages ) You may also opt-in to out SMS campaigns through forms on our website to receive promotional messages or appointment related SMS. No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

b. Information Collected Automatically

Usage Data: Your interactions with the platform, including pages visited, links clicked, features used, time spent, and error logs. Device & Log Information: IP address, browser type, operating system, referring URLs, device identifiers, and crash reports. Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to collect user behavior data and improve user experience. You may control cookie preferences in your browser settings..

2. How We Use Your Information

We use your information for the following purposes:

To provide access to and operate our platform and services. To personalize your experience and deliver relevant content and features. To process payments and manage billing. To respond to support requests, technical issues, and user inquiries. To communicate with you about updates, promotions, and service-related messages. To analyze platform usage and performance, detect security incidents, and prevent abuse. To comply with legal obligations and enforce our terms.

3. How We Share Information

We do not sell or rent your personal data. We may share your information with: Trusted Service Providers: Third-party vendors that assist with hosting, payment processing, analytics, email communication, and customer support—only as necessary and under strict confidentiality agreements. Legal Requirements: Authorities or agencies when required by law, regulation, court order, or in the good faith belief that disclosure is necessary to comply with legal obligations or protect rights and safety. Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where user information may be transferred as part of the transaction.

SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
 • We maintain timestamped records of all opt-in actions
 • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
 • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
 • All opt-out requests are processed immediately.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
 • Messages will be directly related to the services you have requested
 • We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at [email protected]
 • Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
 • Carriers are not liable for delayed or undelivered messages
 • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Your Rights and Choices

You have control over your personal information. You may: Access and Update: Request a copy of the information we hold about you or ask for corrections. Delete or Restrict: Ask us to delete your personal data or restrict its processing, subject to legal or contractual obligations. Withdraw Consent: If processing is based on consent, you may withdraw it at any time without affecting prior use. Marketing Preferences: Opt out of promotional communications by clicking “unsubscribe” in our emails or contacting us directly. To exercise your rights, contact us at [email protected].

5. Data Retention

We retain your personal data for as long as your account is active or as necessary to fulfill the purposes outlined in this policy. We may retain some information to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Data Security

Members Digital

uses industry-standard administrative, technical, and physical safeguards to protect your data from unauthorized access, misuse, loss, or disclosure. While we take security seriously, no method of transmission over the internet is 100% secure.

7. International Data Transfers

Our services are primarily operated from the United States. If you access our platform from outside the U.S., your data may be transferred, stored, and processed in the U.S. or other jurisdictions. By using our services, you consent to this transfer.

8. Children’s Privacy

Our services are intended for adults and not directed to individuals under the age of 13. We do not knowingly collect personal data from children. If we become aware that we have unintentionally collected information from a minor, we will delete it promptly.

9. Third-Party Links

Our website or platform may contain links to external sites or services not operated by us. We are not responsible for the privacy practices or content of those third-party sites. Please review their policies before sharing your data.

SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
 • We maintain timestamped records of all opt-in actions
 • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"
 • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
 • All opt-out requests are processed immediately.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
 • Messages will be directly related to the services you have requested
 • We do not send promotional content without specific consent

Help & Support:

• Reply "HELP" for assistance or contact us at [email protected]
 • Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
 • Carriers are not liable for delayed or undelivered messages
 • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of our services after changes become effective indicates your acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Members Digital

📧 Email:[email protected]

By using our platform, you agree to the terms of this Privacy Policy.

Thank you for trusting Members Digital